Pet Sitting T&Cs

  • Pet sitting service will be provided at your home.  Prices are listed here

  • Double rate applies on all Bank holidays, Christmas Eve, Christmas Day, Boxing Day, NYE and and New Year's day. 

 

  • Pet Nanny Care covers Poole, Bournemouth and Sandbanks areas.  Additional changes apply if you live more than 3 miles away from BH12 3NQ.

  • Full payment is made upfront via BACS –7 days prior visiting time. Cheques are not accepted. 

  • If booking is cancelled within 1 week (7 days) prior to visiting date, a cancellation fee of £5.00 applies. 

  • For same day cancellations, a refund is not applicable. 

  • Keys are usually collected during the initial free visit.  If you wish to have the keys collected at a later date, a key collection charge of £10.00 is applicable (if you're 3 miles away from my home).  Extra charges apply if you live further away.

  • Keys can also be dropped at Parkstone, Poole BH12 3NQ, at the customer’s own cost.

  • An invoice with any additional charges that the Nanny may incur during visiting time will be issued after final visit.

  • If parking charges apply during visiting times, this additional cost will be added to your final bill.

  • If your pet is unwell during visiting time, the Nanny will always try to get hold of you first before taking the pet to a vet.  If unable to reach you, the Nanny will act upon own judgement and may take the pet to a vet.  The Pet sitter will accept the advice of the vet and will take any action suitable in order to keep your pets in good health. A fee of £30 is applicable plus all additional vet costs. 

  • Enough food and litter should be left available for when we visit your pets.  If there is not enough supplies the Nanny will purchase the food or litter on your behalf.  These costs will need to be covered plus an additional £5.00 per shop visit.  All charges will be added to your final bill.

  • Your personal details and keys are kept safe and your contact details will not be passed on to third parties.​​

  • T&Cs, Contact details, Cat flap disclaimer and medicine form will need to be signed/filled prior booked visiting time.  These can be either signed during the initial free visit or can be emailed to you, which will need to be signed and returned. 

  • Pictures and videos may be taken of your pets and posted on Pet Nanny Care social media websites. 

  • Dog sitting may include a dog walk - this depends on how long you would like me to stay with your dog.

Dog Walking T&Cs

  • Pet Nanny Care will not visit or walk dogs with aggressive behaviour. 

  • Dog walking is only available for small-medium sized dogs. 

  • Full payment is made upfront via Bacs –7 days prior visiting time. Cheques are not accepted.

  • If the booking is cancelled within 1 week (7days) prior to visiting date, a cancellation fee of £5.00 applies. 

  • Dog walking timings include picking up and returning your dog to your house.

  • The Pet Nanny will keep your dog on a lead during walks.  You will need to inform the Pet Nanny of any dog characteristics when taking your dog out for a walk.​​

  • T&Cs, contact details form and an off the leash form, will need to be signed/filled prior booked visiting time.  These can be either signed during the initial free visit or can be emailed to you, which will need to be signed and returned.  

  • If parking charges apply during visiting times, this additional cost will be added to your final bill.

  • Your personal details and keys are kept safe and your contact details will not be passed on to third parties.

  • Pictures and videos may be taken of your pets and posted on Pet Nanny Care social media websites.